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- SIRXMKT002 - Use social media to engage customers
SIRXMKT002 - Use social media to engage customers
SKU:
SIRXMKT002
A$525.00
A$525.00
Unavailable
per item
Application
This unit describes the performance outcomes, skills and knowledge required to manage the use of social media platforms to interact with customers and promote products and services.
It applies to individuals working in customer service management roles in a diverse range of industry sectors and business contexts that have a social media presence. They operate independently with some responsibility for decision making, and within established organisational policies and procedures.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
What we give you in this unit:
Your unit is delivered to you in an electronic format via download, or WeTransfer. Our materials contain references and links to topical literature and Word documents; including
Our resources are able to be contextualised and replicated as you see fit.
Our licence allows you to reprint, badge, remove, and add materials to your specifications – if you feel it necessary.
Our resources still offer you the breadth, depth and complexity of knowledge and competencies covering selecting, adapting and transferring skills and knowledge to new environments.
Our resources still provide you with the technical advice and early leadership skills for problem resolution.
The licence allows for use online
There has never been any fee for updates in a current package as they become available.
Your unit is delivered to you in an electronic format via download, or WeTransfer. Our materials contain references and links to topical literature and Word documents; including
- comprehensive Candidate Learning Guide;
- Candidate Assessment Tool;
- Trainer Marking Guide;
- training support references and PowerPoint presentations
- Competency assessment mapping against:
o performance criteria;
o foundation skills;
o performance evidence;
o knowledge evidence.
Our resources are able to be contextualised and replicated as you see fit.
Our licence allows you to reprint, badge, remove, and add materials to your specifications – if you feel it necessary.
Our resources still offer you the breadth, depth and complexity of knowledge and competencies covering selecting, adapting and transferring skills and knowledge to new environments.
Our resources still provide you with the technical advice and early leadership skills for problem resolution.
The licence allows for use online
There has never been any fee for updates in a current package as they become available.