ACM30122 - Certificate III in Animal Care Services

Qualification Description
This qualification describes the skills and knowledge required to work in a broad range of roles in animal care facilities and services, including boarding/day care, breeding, shelters/holding centres, pet grooming, pet sitting and other animal businesses.
Individuals in these roles perform a range of animal care tasks under broad direction which involve discretion and judgement in handling animals, selecting and operating tools and equipment, coordinating resources and problem solving. They are required to take responsibility for their own work including, carrying out assigned tasks, compliance with animal welfare, organising processes, solving problems and working to schedules.
The qualification allows for specialisation in:
  • Animal Care
  • Pet Grooming
  • Customer Service.
This qualification is suitable to be undertaken as an apprenticeship or traineeship pathway.
No licensing, legislative or certification requirements apply to this qualification at the time of publication.
Entry Requirements
There are no entry requirements for this qualification.
Through consultation with a number of training organisations, and other industry stakeholders, we are writing this course and others from this package. Should you require any further information or would like to be informed when they are completed please fill in the email request form below or contact us on 07-3812-0983 or [email protected]
We have been providing quality training materials for the VET Sector for over twenty years. All of our materials come to you in an electronic format by USB or download and it includes the Candidate Learning Guide, Assessment Tool, Trainer Marking Guide, Competency Mapping Tool, PowerPoint's, and any relevant readings.
Our format enables you to contextualise the material for your Organisations logo (the licence you receive enables this). The resources we know are flexible enough for any group of Students.
Also as the versions change as they invariably do, you will receive the updates at no extra cost to your Organisation.
The investment for these resources is based on the following factors;
  1. The resources are able to be contextualised and replicated as you see fit. In other words the licence allows you to reprint and badge and remove and add materials to your specifications – if you feel it is necessary.
  2. Any additions that we do will be sent to you automatically as they are developed.
  3. You will receive all the compulsory units as well all the electives required for the course.
  4. These resources offer the breadth, depth and complexity of knowledge and competencies covering selecting, adapting and transferring skills and knowledge to new environments. Our resources provide you with the technical advice and early leadership skills for problem resolution. Such skills can be applied across a broad range of roles, and in a variety of contexts.
Please be aware
If this qualification is not completed it will take approximately 8 - 12 weeks from payment for delivery
Packaging Rules
To achieve this qualification, competency must be demonstrated in:
  • 17 units of competency:
  • 7 core units plus
  • 10 elective units.
Elective units must ensure the integrity of the qualification’s Australian Qualifications Framework (AQF) alignment and contribute to a valid, industry-supported vocational outcome. Electives can be chosen to provide a general qualification or a qualification with a specialisation.
For the award of the Certificate III in Animal Care Services choose:
  • at least 9 units from the electives in Groups A to D
  • up to 1 unit from any currently endorsed Training Package or accredited course.
For the award of the Certificate III in Animal Care Services (Animal Care) choose:
  • at least 4 units from the electives in Group A
  • up to 6 units from the electives listed in Groups A to D (not already selected)
  • up to 1 unit from any currently endorsed Training Package or accredited course.
For the award of the Certificate III in Animal Care Services (Pet Grooming) choose:
  • all 6 units from the electives in Group B
  • up to 4 units from the electives listed in Groups A to D (not already selected)
  • up to 1 unit from any currently endorsed Training Package or accredited course.
For the award of the Certificate III in Animal Care Services (Customer Service) choose:
  • the following units from Group C:
    • ACMGEN205 Source and provide information for animal care needs
    • ACMGEN305 Provide advice on companion animal selection and general care
    • BSBOPS304 Deliver and monitor a service to customers
  • at least 1 more unit from the electives in Group C
  • up to 6 units from the electives listed in Groups A to D (not already selected)
  • up to 1 unit from any currently endorsed Training Package or accredited course.
Where two specialisations are completed, award of the qualification would read (for example), Certificate III in Animal Care Services (Pet Grooming, Customer Service).

Core Units
ACMBEH301 - Identify behaviours and interact safely with animals
ACMGEN303 - Assess the welfare status of an animal
ACMGEN304 - Promote positive wellbeing in self and others in animal care workplaces
ACMGEN309 - Provide basic animal first aid
ACMGEN315 - Communicate effectively with clients and team members
ACMINF301 - Comply with infection control policies and procedures in animal care work
ACMWHS301 - Contribute to workplace health and safety processes

Elective Units
Group A Animal care
ACMBEH302 - Provide enrichment for animals
ACMBEH404 - Condition animal behaviour
ACMGEN302 - Care for young animals
ACMGEN307 - Maintain aquariums and/or aquascapes and aquatic animals
ACMGEN308 - Walk and exercise dogs
ACMGEN311 - Maintain and monitor animal health and wellbeing
ACMGEN312 - Provide nutritional requirements for animals
ACMGEN313 - Carry out simple breeding procedures
ACMGEN314 - Identify animal anatomy and physiology for animal care work

Group B Pet grooming
ACMGRM201 - Bath, dry and brush domestic dogs
ACMGRM303 - Provide sanitary and hygiene grooms for companion animals
ACMGRM304 - Perform grooms on cross breed dogs
ACMGRM305* - Groom dogs to meet breed style and coat requirements
ACMGRM403 - Enhance companion animal coat and skin condition
ACMSPE316 - Provide general care of domestic dogs

Group C Customer service
ACMGEN205 - Source and provide information for animal care needs
ACMGEN305 - Provide advice on companion animal selection and general care
ACMGEN306 - Provide advice on aquatic animal selection and general care
ACMGEN310 - Provide reception services for an animal care facility
BSBOPS304 - Deliver and monitor a service to customers
SIRRINV001 - Receive and handle retail stock
SIRRMER001 - Produce visual merchandise displays
SIRRMER003 - Coordinate visual merchandising activities
SIRRRTF001 - Balance and secure point-of-sale terminal
SIRXSLS002 - Follow point-of-sale procedures

Group D General electives
ACMAIM204 - Participate in companion animal rescue
ACMAIM311 - Communicate with companion animal owners about incident management processes
ACMAIM312 - Perform companion animal rescue
ACMAIM313 - Carry out casualty and post-rescue management of animals
ACMARM301 - Support veterinary activities in remote communities
ACMINF304 - Promote environmental health and safety for companion animals in remote communities
ACMSPE313 - Provide general care of amphibians
ACMSPE314 - Provide general care of birds
ACMSPE315 - Provide general care of common native mammals
ACMSPE316 - Provide general care of domestic dogs
ACMSPE317 - Provide general care of domestic cats
ACMSPE318 - Provide general care of fish
ACMSPE319 - Provide general care of invertebrates
ACMSPE320 - Provide general care of mammals
ACMSPE321 - Provide general care of non-venomous reptiles
ACMSPE322 - Provide general care of rodents or rabbits
ACMSUS401 - Implement and monitor environmentally sustainable work practices
BSBESB305 - Address compliance requirements for new business ventures
BSBESB407 - Manage finances for new business ventures
BSBFIN302 - Maintain financial records 
BSBINS302 - Organise workplace information
BSBOPS404 - Implement customer service strategies
BSBSTR301 - Contribute to continuous improvement
BSBXTW301 - Work in a team
HLTAID011 - Provide First Aid
HLTPOP032 - Monitor and maintain dog health in the community

Prerequisite requirements
Note: Units listed in the Prerequisite requirement column that have their own prerequisite requirements are shown with an asterisk (*).
Unit of competency
Prerequisite requirement
ACMGRM305 Groom dogs to meet breed style and coat requirements
ACMGRM304 Perform grooms on cross breed dogs
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