SIRXSLS001 - Sell to the retail customer
Product information
A$556.87
+
SKU: SIRXSLS001-SELL-TO-THE-RETAIL-CUSTOMER
Description
Application
This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.
This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to retail personnel at all levels who play a role in engaging with customers with the purpose of selling.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Sales
Unit Sector
Cross-Sector
Your unit is delivered to you in an electronic format via download, or WeTransfer. Our materials contain references and links to topical literature and Word documents; including
- comprehensive Candidate Learning Guide;
- Candidate Assessment Tool;
- Trainer Marking Guide;
- training support references and PowerPoint presentations
- Competency assessment mapping against:
o performance criteria;
o foundation skills;
o performance evidence;
o knowledge evidence.
Our resources are able to be contextualised and replicated as you see fit.
Our licence allows you to reprint, badge, remove, and add materials to your specifications – if you feel it necessary.
Our resources still offer you the breadth, depth and complexity of knowledge and competencies covering selecting, adapting and transferring skills and knowledge to new environments.
Our resources still provide you with the technical advice and early leadership skills for problem resolution.
The licence allows for use online
There has never been any fee for updates in a current package as they become available.