MSS407011 - Manage benchmarking studies

This unit of competency covers the skills and knowledge required to undertake benchmarking studies. It covers both performance and process benchmarking. It does not cover product or strategic benchmarking. The benchmarking may be used to find areas for improvement or to provide information as to how to make the improvements.The benchmarking process would:decide the nature of the benchmarking to be undertakencollect the benchmarking data and informationdetermine what actions to be taken based on the benchmarkingtake the required steps to have those actions implementedidentify the ongoing nature of these benchmarking activities.Benchmarking may be undertaken by a team or be largely the responsibility of an individual. This unit applies either to that individual or to a leader in the team. The benchmarking activity may use benchmarks which are derived either internally to the organisation or externally from the organisation although some degree of externality would be expected in most applications.This unit does not require the statistical or financial analysis of data, but does require the interpretation and application of information derived from such analyses.No licensing, legislative or certification requirements apply to this unit at the time of publication.