MSS405011 - Manage people relationships

This unit of competency covers the ability to manage the human relationship aspects of implementing and operating competitive systems and practices.This unit requires strong communication, teamwork and problem solving skills to achieve effective relationships that support a competitive systems and practices environment. Initiative, enterprise, planning and organising are also required to ensure relationships are monitored and issues are resolved proactively. The unit also includes aspects of self-management and learning to ensure improvement of own performance and communication skills.It is suitable for people who work in a managerial, technical specialist or similar role and are expected to encourage others to accept change and increase the quality, quantity and reliability of output consistent with customer requirements.No licensing, legislative or certification requirements apply to this unit at the time of publication.