MSS403007 - Map an office value stream

This unit of competency covers the skills and knowledge required to identify and visually document a value stream in an office environment for the purposes of determining improvements in meeting customer requirements and in minimisation of muda (waste).This unit applies to individuals who have a competitive systems and practices implementation role in an office, including identifying the elements of the office-related value stream and ways to improve the ratio of value-add to non-value add within the value stream. The value stream may comprise one process or several processes across functions or divisions within a business that require involvement or support by an office.No licensing, legislative or certification requirements apply to this unit at the time of publication.