MSS402053 - Participate in breakthrough improvements in an office

This unit of competency covers the skills and knowledge required by an office employee to participate in team activities to identify how to radically improve selected office-related processes to eliminate waste and improve value-add to the customer and to implement and sustain the changes in their own work.The unit covers team members contributing to the breakthrough improvements based on knowledge of their own and the broader office functions and how they contribute to meeting customer requirements. This unit assumes that one or more processes in the office have been mapped and a target area for breakthrough improvement has been identified.The office environment may include administrative, transactional or service-based processes in or attached to a manufacturing organisation, within their value stream or similar environments, such as health care, education, financial, construction or Defence services.No licensing, legislative or certification requirements apply to this unit at the time of publication.