AHCMER301 - Process customer complaints

This unit of competency describes the skills and knowledge required to handle formal and informal feedback and complaints from customers.All work must be carried out to comply with workplace procedures, work health and safety legislation and codes.This unit applies to individuals who work under broad direction and use discretion and judgement in the selection and use of available resources.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication.