BSBCUE504 - Integrate customer engagement within the organisation
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BSBCUE504
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This unit describes the skills and knowledge required to fully integrate customer engagement to ensure customers maintain a high profile and significance within the organisation.It applies to individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies, and who will work closely with other members of an organisation and have a high degree of autonomy with managerial responsibility.No licensing, legislative or certification requirements apply to this unit at the time of publication.