BSBCOM403 - Provide education and training on compliance requirements and systems
This unit describes the skills and knowledge required to provide the training required to effectively implement and maintain an organisation?s established compliance program/management system. It applies to individuals who are responsible for the planning, development and operation of the induction and training components of an organisation?s compliance program. Application of this unit must be consistent with the pertinent sections of relevant Australian and international standards and legislative requirements including: AS 3806:2006 Compliance programs, AS ISO 10002:2006 Customer satisfaction ? Guidelines for complaints handling in organizations, AS/NZS 4360:2004 Risk management and AS ISO 15489:2004 Records management.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.