RIICOM201E - Communicate in the workplace
This unit describes the skills and knowledge required to communicate in the workplace in the resources and infrastructure industries and other industries with relevant work practices and procedures.
It applies to those working in operational roles. They generally work under supervision to undertake a prescribed range of functions involving known routines and procedures and take some responsibility for the quality of own work outcomes.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements describe the essential outcomes.
Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Plan and prepare for workplace communication using equipment and systems
1.1 Obtain, interpret and confirm work requirements
1.2 Access, interpret and apply documentation and procedures
1.3 Identify and access communication equipment and system components
1.4 Establish and maintain communication with others
1.5 Access and apply communication equipment and systems safety procedures
2. Communicate using communication equipment and systems
2.1 Identify and select the most appropriate method of communication
2.2 Use communication equipment and systems
2.3 Acknowledge and respond to communication
2.4 Pass on communications to others in a clear and concise manner
2.5 Follow safety procedures, including the passing of reports and observance of local communications and emergency procedures
2.6 Identify and report faults in communication equipment
3. Carry out face-to-face routine communication
3.1 Speak clearly and listen carefully to promote understanding
3.2 Ask questions of the audience and confirm meaning of information
3.3 Maintain communication processes with others to assist flow of work activities
3.4 Use site approved signalling methods to convey information
3.5 Participate in discussion to obtain information and clarify meaning
3.6 Communicate cooperatively and effectively with others
4. Complete written documentation
4.1 Complete written documentation clearly, concisely and on time
4.2 Use approved documents according to workplace procedures
4.3 Pass on written information to others
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
SKILL & DESCRIPTION
Produces and completes written documents required for workplace procedures
Monitors and minimises own exposure to worksite risks and hazards during activities
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- communicate in the workplace on at least two occasions, including:
- identifying communication strategies and systems
- operating communications systems and equipment to convey meaning to others
- communicating clearly and promptly to others to convey information and meaning
- listening carefully to instructions and information
- participating in group discussions and engage with group members respectfully
- asking questions to clarify meaning
- communicating concisely both written and verbally
- interpreting communications devices
- identifying and reporting communication faults and deficiencies.
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- key policies, procedures and documentation required to communicate in the workplace, including:
- work health and safety procedures
- emergency communication procedures.
- communication systems and equipment types, characteristics, technical capabilities and limitations, including:
- safety requirements
- common faults
- maintenance records.
- key communications devices, including:
Mandatory conditions for assessment of this unit are stipulated below. The assessment must:
- include access to:
- personal protective equipment
- equipment related to communicating in the workplace
- relevant documentation
- be conducted in a safe environment; and,
- be assessed in the context of this sector's work environment; and,
- be assessed in compliance with relevant legislation/regulation and using policies, procedures and processes directly related to the industry sector for which it is being assessed; and,
- confirm consistent performance can be applied in a range of relevant workplace circumstances.