SHBXCCS002 - Provide salon services to clients (Release 1)
SKU:
SHBXCCS002
A$495.00
A$495.00
per item
Application
This unit describes the performance outcomes, skills and knowledge required to provide a complete customer service experience.
It requires the ability to communicate with clients face-to-face or by telephone, schedule appointments, attend and respond to client complaints, and assist clients with special needs.
This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments, they make routine service decisions within a defined range.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Client Services
Unit Sector
Cross-Sector
This unit describes the performance outcomes, skills and knowledge required to provide a complete customer service experience.
It requires the ability to communicate with clients face-to-face or by telephone, schedule appointments, attend and respond to client complaints, and assist clients with special needs.
This unit applies to workers in personal service environments including beauty and hairdressing salons, nail salons and spas. In these environments, they make routine service decisions within a defined range.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Client Services
Unit Sector
Cross-Sector
What we give you in this unit:
Your unit is delivered to you in CD (electronic) format, or via download if you prefer. Our materials contain references and links to topical literature and Word documents; including
Our resources are able to be contextualised and replicated as you see fit.
Our licence allows you to reprint, badge, remove, and add materials to your specifications – if you feel it necessary.
Our resources still offer you the breadth, depth and complexity of knowledge and competencies covering selecting, adapting and transferring skills and knowledge to new environments.
Our resources still provide you with the technical advice and early leadership skills for problem resolution.
The licence allows for use online
There has never been any fee for updates in a package as they become available.
Your unit is delivered to you in CD (electronic) format, or via download if you prefer. Our materials contain references and links to topical literature and Word documents; including
- comprehensive candidate’s workbooks;
- candidate’s assessment tools;
- trainer’s marking guides;
- training support references and PowerPoint presentations
- competency assessment mapping against:
o performance criteria;
o foundation skills;
o performance evidence;
o knowledge evidence.
Our resources are able to be contextualised and replicated as you see fit.
Our licence allows you to reprint, badge, remove, and add materials to your specifications – if you feel it necessary.
Our resources still offer you the breadth, depth and complexity of knowledge and competencies covering selecting, adapting and transferring skills and knowledge to new environments.
Our resources still provide you with the technical advice and early leadership skills for problem resolution.
The licence allows for use online
There has never been any fee for updates in a package as they become available.