BSBSS00034 - Basic Customer Engagement Skill Set (Release 1)
SKU:
BSBSS00034
A$1,350.00
A$1,350.00
per item
$1,485.00 inc GST - GST will be charged on checkout
Description
This skill set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a customer engagement centre and require recognition of their current skills.
Description
This skill set is designed for persons who are seeking to enter the industry and require basic operator skills or are working in a customer engagement centre and require recognition of their current skills.
Pathways Information
These units of competency provide credit towards a range of qualifications, including:
No licensing, legislative or certification requirements apply to this skill set at the time of publication.
Skill Set Requirements
BSBWHS201 Contribute to health and safety of self and others
BSBCUE205 Prepare for work in a customer engagement environment
BSBCUE203 Conduct customer engagement
BSBITU101 Operate a personal computer
Target Group
Customer Engagement staff.
Suggested words for Statement of Attainment
These units of competency from the BSB Business Services Training Package meet basic competency requirements for operators in a customer engagement centre.
These units of competency provide credit towards a range of qualifications, including:
- BSB20214 Certificate II in Customer Engagement
- BSB30214 Certificate III in Customer Engagement
No licensing, legislative or certification requirements apply to this skill set at the time of publication.
Skill Set Requirements
BSBWHS201 Contribute to health and safety of self and others
BSBCUE205 Prepare for work in a customer engagement environment
BSBCUE203 Conduct customer engagement
BSBITU101 Operate a personal computer
Target Group
Customer Engagement staff.
Suggested words for Statement of Attainment
These units of competency from the BSB Business Services Training Package meet basic competency requirements for operators in a customer engagement centre.