Business Etiquette
SKU:
NAC-003
A$631.82
A$631.82
per item
ISBN 978-1-921269-06-6
RRP is $695.00 inc GST. GST will be charged on checkout.
When using these resources in a workshop, participants will be able to:
RRP is $695.00 inc GST. GST will be charged on checkout.
When using these resources in a workshop, participants will be able to:
- Define etiquette and provide an example of how etiquette can be of value to a company or organisation.
- Understand the guidelines on how to make effective introductions.
- Identify the 3 C’s of a good impression.
- Identify at least one way to minimise nervousness while in social situations.
- Understand how to use a business card effectively.
- Identify and practice at least one way to remember names.
- Identify the 3 steps in giving a handshake.
- Enumerate the four levels of conversation and provide an example for each.
- Understand place settings, napkin etiquette and basic table manners.
- Understand the protocol in ordering in a restaurant, handling alcohol in a business meal, paying the bill and tipping.
- Understand basic guidelines when it comes to the proper form of address, grammar standards and use of acronyms in e-mails
- Understand basic guidelines in
the use of the telephone, voicemail, and mobile
- State the difference between a formal and an informal letter.
- Create an effective ‘Thank You’ note.
- Understand the meaning of colours in dressing for success.
- Differentiate among the dressy casual, semi-formal, formal and black tie dress code.
- Understand basic guidelines in international etiquette.
Our Professional Development Courses contain:
1-Training Manuals
The training manuals for each course can be easily edited using any word processor such as Microsoft Word. This allows trainers like yourself to deliver the most up to date training possible. Private trainers can also take advantage of branding opportunities to increase future contracts.
2-Instructor's Guide
Each course also includes an Instructor Guide with detailed lesson plans, timelines, additional resources, tips and tricks to ensure a professional training experience each and every time.
3-Icebreakers
Icebreakers, energisers, and other workshop activities heighten the effectiveness of training sessions when targeted to the lesson topic and the overall needs of the participants. Icebreakers can be used to introduce or reinforce lesson topics, enhance teamwork, and create an interesting and fun learning environment.
4-Activities
Additional workshop activities and exercise files are provided for easy reference. These can be extremely useful when customising workshops for specific groups, or to maintain the workshop timelines.
5-PowerPoint Slides
PowerPoint slides compliment the instructor-led training experience and provide an excellent summary of training concepts in point format. Flip chart notes are also available as an alternative for workshop training.
6-Quick Reference Sheets
These powerful Quick Reference sheets are an excellent take away from any training program or as a stand alone desktop reference tool. Of course, they are fully customisable and can be re-branded for use as promotional advertising materials.
1-Training Manuals
The training manuals for each course can be easily edited using any word processor such as Microsoft Word. This allows trainers like yourself to deliver the most up to date training possible. Private trainers can also take advantage of branding opportunities to increase future contracts.
2-Instructor's Guide
Each course also includes an Instructor Guide with detailed lesson plans, timelines, additional resources, tips and tricks to ensure a professional training experience each and every time.
3-Icebreakers
Icebreakers, energisers, and other workshop activities heighten the effectiveness of training sessions when targeted to the lesson topic and the overall needs of the participants. Icebreakers can be used to introduce or reinforce lesson topics, enhance teamwork, and create an interesting and fun learning environment.
4-Activities
Additional workshop activities and exercise files are provided for easy reference. These can be extremely useful when customising workshops for specific groups, or to maintain the workshop timelines.
5-PowerPoint Slides
PowerPoint slides compliment the instructor-led training experience and provide an excellent summary of training concepts in point format. Flip chart notes are also available as an alternative for workshop training.
6-Quick Reference Sheets
These powerful Quick Reference sheets are an excellent take away from any training program or as a stand alone desktop reference tool. Of course, they are fully customisable and can be re-branded for use as promotional advertising materials.
- Our Professional Development courses can be modified under the PRG Courseware Licencing Agreement.
- Instructions for the use of the materials is also included in the pack.
- It can be downloaded from this website and if you so wish we will send you at no extra cost a copy to your organisation on CD-ROM.
- This will ensure you get a stable copy for future use if needed.