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TLI22318 - Certificate II in Rail Customer Service
Qualification Description
This is a qualification for a person engaged in operations within the rail customer service environment undertaking a range of tasks involving known routines and procedures, and taking some responsibility for the quality of work outcomes. Job roles The TLI22318 Certificate II in Rail Customer Service qualification is aligned to the following defined roles:
Entry Requirements There are no entry requirements for this qualification. Packaging Rules A total of 12 units of competency comprising: 8 core units listed below, plus 4 general elective units from the general elective units listed below. Up to 2 of the general elective units may be selected from any relevant nationally endorsed Training Package. The general elective units must contribute to the vocational outcomes of the qualification Where imported units are selected, care must be taken to ensure that all prerequisite units specified are complied with. Core units |
Why invest with us?
We have been providing quality training materials for the VET Sector for twenty years. All of our materials come to you in an electronic format by USB, and it includes the candidate learning guide, candidate assessment tool, trainers marking guide, Competency Mapping Tool, PowerPoint's, and any relevant readings. Our format enables you to contextualise the material for your Organisations logo (the licence you receive enables this). The resources we know are flexible enough for any group of Students. Also as the versions change as they invariably do, you will receive the updates at no extra cost to your Organisation. The investment for these resources is based on the following factors; 1. The resources are able to be contextualised and replicated as you see fit. In other words the licence allows you to reprint and badge and remove and add materials to your specifications – if you feel it is necessary. 2. The annual licensing fee for online and printing is $100 per course - This will be automatically invoiced on the anniversary of the purchase. This covers the course for the term of the certificate – that is until the next package is released – at this rate about 6 – 7 years. 3. Any additions that we do will be sent to you automatically as they are developed. 4. You will receive all the compulsory units as well all the electives required for the course. 5. These resources offer the breadth, depth and complexity of knowledge and competencies covering selecting, adapting and transferring skills and knowledge to new environments. Our resources provide you with the technical advice and early leadership skills for problem resolution. Such skills can be applied across a broad range of roles, and in a variety of contexts. |
TLIB3118 Apply awareness of railway fundamentals
TLIE0002 Process workplace documentation
TLIE1003 Participate in basic workplace communication
TLIE2007 Use communications systems
TLIF1001 Follow work health and safety procedures
TLIG1001 Work effectively with others
TLII2020 Provide assistance to customers with specific needs
TLII3022 Provide customer service in rail operations
TLIE0002 Process workplace documentation
TLIE1003 Participate in basic workplace communication
TLIE2007 Use communications systems
TLIF1001 Follow work health and safety procedures
TLIG1001 Work effectively with others
TLII2020 Provide assistance to customers with specific needs
TLII3022 Provide customer service in rail operations
General elective units
BSBOPS203 Deliver a service to customers
CHCCCS020 Respond effectively to behaviours of concern
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid
SITHFAB002 Provide responsible service of alcohol
SITXFSA001 Use hygienic practices for food safety
TLIB1024 Clean transportation units and facilities for passenger use
TLIC2078 Identify and respond to signals and trackside signs
TLID1001 Shift materials safely using manual handling methods
TLIE1005 Carry out basic workplace calculations
TLIF0008 Apply safety critical communications in the rail environment
TLIF0020 Safely access the rail corridor
TLIF2006 Apply accident-emergency procedures
TLIF2010 Apply fatigue management strategies
TLIF2018 Operate firefighting equipment
TLIF2062 Apply awareness of safeworking rules and regulations
TLIG2007 Work in a socially diverse environment
TLIK2003 Apply keyboard skills
TLIK2010 Use info-technology devices in the workplace
TLIL2048 Prepare for train departure
TLIO2011 Provide revenue protection measures
TLIP2038 Conduct, balance and secure financial transactions
TLIP2039 Ensure the confidentiality, privacy and security of customer information
TLIP3034 Advise on and construct fares for customers
TLIU2012 Participate in environmentally sustainable work practices
BSBOPS203 Deliver a service to customers
CHCCCS020 Respond effectively to behaviours of concern
HLTAID010 Provide basic emergency life support
HLTAID011 Provide First Aid
SITHFAB002 Provide responsible service of alcohol
SITXFSA001 Use hygienic practices for food safety
TLIB1024 Clean transportation units and facilities for passenger use
TLIC2078 Identify and respond to signals and trackside signs
TLID1001 Shift materials safely using manual handling methods
TLIE1005 Carry out basic workplace calculations
TLIF0008 Apply safety critical communications in the rail environment
TLIF0020 Safely access the rail corridor
TLIF2006 Apply accident-emergency procedures
TLIF2010 Apply fatigue management strategies
TLIF2018 Operate firefighting equipment
TLIF2062 Apply awareness of safeworking rules and regulations
TLIG2007 Work in a socially diverse environment
TLIK2003 Apply keyboard skills
TLIK2010 Use info-technology devices in the workplace
TLIL2048 Prepare for train departure
TLIO2011 Provide revenue protection measures
TLIP2038 Conduct, balance and secure financial transactions
TLIP2039 Ensure the confidentiality, privacy and security of customer information
TLIP3034 Advise on and construct fares for customers
TLIU2012 Participate in environmentally sustainable work practices
TLI22321 - Certificate II in Rail Customer Service
HLTAID011 Provide First Aid
A$1,275.00
A$1,275.00
HLTAID010 Provide Basic Emergency Life Support
A$613.12
A$613.12
BSBOPS203 - Deliver a service to customers
A$444.37
A$444.37